Business communication Building critical skills

Effective business communication is critical at all levels of an organization and with internal and external audiences.Effective business communication is critical at all levels of an organization and with internal and external audiences.

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Effective business communication is a must for anyone in the business world. By focusing on critical communication skills, employees at any level of the organization can learn to communicate effectively with internal and external audiences. The primary requirements are an open mind, good listening skills and the ability to focus on a common goal.

Open Mind

Business communicators need to work hard to keep an open mind when interacting with others-whether employees, managers or customers. It is common for all of us to have opinions and to enter into communication situations with our opinions firmly in mind. Yet, effective communicators can step back and consider other points of view-sometimes even changing their minds as they interact with and learn from others.

Good Listening Skills

They are rarely taught in any educational systems, but good listening skills are critical for business communications. The ability to listen openly to what someone else is saying, and to ask for clarification when something is not clear, is very important to ensure understanding. In addition, effective business communicators will listen for what is not said-the nonverbal cues that can sometimes send mixed signals in face-to-face conversations and the underlying meaning in a terse email message, for instance. When in doubt, effective communicators should check their perceptions out with the individuals they're communicating with: "You seem uncertain, " or "You look as though you don't agree, " can be good statements to use to gain additional insight.

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Focus on Common Goal

Often business situations involve communication between two or more people from different positions, in different roles and with different goals and objectives. Finding common ground can be a critical skill for effective business communicators. A good first step in any communication situation is to identify the goals of all parties in the communication and to focus on finding some common ground that can then become the basis of discussion and, potentially, negotiation.

Commitment And Follow-up

Too often communication occurs, but follow-up doesn't. A critical communication skill is to learn to identify the deliverables or follow up tasks that may have been agreed to, attain commitment to those tasks and then follow up to ensure that the tasks and commitments have been carried out.


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Q&A

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What are the critical communication skills for leadership?

Skills that enable people to communicate effectively with one another. Effective communication involves the choice of the best.


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