Business communication skills India

How To Develop Communication Skills

Workshop Outline from MMM

The Basics of Interpersonal Communication To educate participants on tips and strategies that will enable them to create powerful results in business relationships. Structuring conversations: Developing effective probing skills Listening Passive Listening Active Listening Reflective Listening Dealing with difficult conversations Giving and receiving feedback
Greetings and Introductions in Business To enable participants create a lasting first impression on Business interactions

For a detailed outline of our program please click the following:

How To Improve Communication Skills:

Technological advancements in work place communication skills in India has reduced face-to-face communication considerably. However there are times when face-to-face communication is a more productive option than other alternative communication tools.

    Need to read beyond words: Some business communication (for example, while negotiating a deal) requires listening to the tone of voice and observation of body language. This gives us greater understanding of the other party’s perspectives. Need for greater team work & resolution of conflicts: There are times at work place when employees need to work as a cohesive unit to accomplish challenging tasks. During such phases conflicts are common. To ensure team work and conflict resolutions, face-to-face communication is critical. enhances teams to work with greater coordination. Performance Appraisal: Face-to-face communication is important for performance dialogues, as it increases the chances of mutual agreement on past performances and paves way to reaching realistic and effective plans for future. The key to the success of Performance Appraisals is the ability to give constructive feedback and this can be learnt through Sharing of Confidential Information:For sharing confidential information, E-mail or other technology enabled communication channel cannot serve the purpose. Face-to-face communication becomes the only option. Conducting Disciplinary Meetings: Face-to-face communication gives the appropriate stage for employees to give and receive constructive feedback. A disciplinary meeting can be well handled for a positive change only in a face-to-face communication.

Watson Wyatt Worldwide, a human capital global consulting firm, did a 5-year study on the impact of good communication on the performance of an organization. The results showed that companies that had effective communication gave shareholders 47% greater return. This study simply shows how important it is for your organization to invest on Communication Skills Training.


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