Business communication skills program

Do you read people well? Do you understand what motivates others? Do you handle difficult people and tough situations with grace and ease?

Great communicators do! They can quickly assess an audience, analyze a situation, frame a discussion, and present information effectively.

Like it or not, effective communication skills are essential for success in most jobs. Do you want to improve your skills and ability to connect with others?

Business Training Works' communication courses and workshops address a variety of audiences and situations.

From managing others to managing up and working with teams in person or communicating virtually, we can tailor a program to provide your group with tactics to enhance their skills and improve their workplace communication.

Our facilitators have decades of experience training and coaching others on listening skills, messaging, reading people styles, building teams, and other essential skills.

Workshops are not lecture based. Rather, our courses are interactive, participant-focused, and designed to help those attending identify tactics they can put to use immediately when back on the job.


To review course overviews for our existing communication training programs, click on the links to the right. Alternatively, review the short descriptions found on this page.

If you don’t see exactly what you are looking for, contact us to discuss program tailoring or fully customized content.

Format Key

B – Conference Breakout Session or Lunch Program

H – Half-Day Training Course

F – Full-Day Training Course

M – Multi-Day Training Course

W – Webinar

W2 – Mult-Session Webinar

O – Self-Paced Online Course


Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It

The People Principle: Effective Communication for Everyone


Power Networking: Communication Skills for Technical Professionals

Communicating with Influence: Message Management Skills for Managers and Supervisors

The Face of the Office: Communication Skills for Administrative Assistants

Managing Up: Tactics for Working Well for Others

How to Work Better with Almost Anyone: Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People

Emphasizing Empathy: Communicating with Passion, Compassion, and Concern

Listening Loud and Clear: How to Use Your Mind, Heart, and Ears for Better Business Results

The Confidence Advantage: Self Esteem and Assertiveness Skills in the Workplace

Optimism: The Antidote to Negativity

Escaping Anger: Avoiding Traps and Freeing Yourself from Frustration

Total Teambuilding: Tactics for Working Better Together

Over Here, Over There: Effective Communication Skills for Virtual Teams

Strengthsfinder: Discovering and Making the Most of Your Team’s Natural Gifts

Raising Your EQ: Harnessing the Power of Emotional Intelligence

The Trusted Advisor: Using Trust as a Differentiator

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