Definition business communication skills

Communication Skills 2207Photo by: marinini


Communication is the process by which information is exchanged between individuals. It requires a shared understanding of symbol systems, such as language and mathematics.


Communication is much more than words going from one person's mouth to another's ear. In addition to the words, messages are transferred by the tone and quality of voice, eye contact, physical closeness, visual cues, and overall body language.

Experts in child development agree that all babies develop skills for spoken and written language according to a specific developmental schedule, regardless of which language the child is exposed to. Although the milestones follow one another in roughly the same sequence, there is significant variability from child to child on when the first word is spoken and the first sentence is composed.

Language employs symbols—words, gestures, or spoken sounds—to represent objects and ideas. Communication of language begins with spoken sounds combined with gestures, relying on two different types of skills. Children first learn to receive communications by listening to and understanding what they hear (supported by accompanying gestures); next, they experiment with expressing themselves through speaking and gesturing. Speech begins as repetitive syllables, followed by words, phrases, and sentences. Later, children learn to read and write. Many children begin speaking significantly earlier or later than the milestone dates. Parents should avoid attaching too much significance to deviations from the average. When a child's deviation from the average milestones of development causes the parents concern, a pediatrician or other professional may be contacted for advice.


Touch can be a positive, encouraging communication technique from birth through adulthood. In infancy messages of love, security, and comfort are transferred through holding, cuddling, gentle stroking, and patting. Infants cannot understand the meaning of words they hear, but they can feel, interpret, and respond to gentle, loving supportive hands caring for them.

The development of language in infants follows this progression: crying, babbling, cooing, single words (mama and daddy), and simple names of some objects.


Toddlers one and two years of age experience the world through the physical senses. Language development for toddlers includes: using two-word combinations, taking turns speaking and listening, using the word no frequently, and using gestures to express needs and desires.


Preschool children from three to five years of age develop further. They expand their word combinations and are able to speak in sentences, use correct grammatical patterns, use pronouns, articulate sounds clearly, and rapidly increase their working vocabulary. Preschool children may also understand words they do not use themselves.


School-age children and adolescents appreciate giving and receiving hugs as well as getting a reassuring pat on the back or a gentle hand resting on their hand. Asking permission from a child is recommended for any contact beyond a casual touch.

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