Interpersonal interaction skills support business communication
Conducting a performance appraisal or employee evaluation sheds light on employee job skills, professionalism and work ethics. Evaluations are rated based on the manager’s observations, quantity and quality of the employee’s work, and how well the employee interacts with co-workers and management. There are several areas in which your employee is rated, and the subjective areas, such as interpersonal communication skills, are much more difficult than rating an employee simply on the basis of her productivity. Interpersonal communication skills are as important as productivity when you look at the job in its totality.
Observing Poor Interpersonal Communication Skills
Employees who find it difficult to build good interpersonal relationships with co-workers are generally observed as someone who doesn’t work well with others. Other employees may even complain about their co-worker’s behavior if it’s an environment where communicating with others regularly is mandatory. During the performance appraisal, explain to the employee what you, as her manager, refer to as interpersonal communication skills. Provide the employee with a definition of this trait, and give concrete examples of how her interaction with co-workers does not meet the performance standards.
Discuss Reasons for Deficiency
Encourage the employee to be participative in the discussion about her performance appraisal. There may exist problems or concerns of which you are unaware that contribute to the employee’s deficiency in this area. If you sense the employee is uncomfortable providing a reason or explanation, ask questions to elicit an answer. There may be a valid reason why the employee is not exhibiting the interpersonal communication skills necessary. There is the possibility that she is poorly suited for her current position. If this problem is short-term or episodic, she may be experiencing non-work related stress that has caused a change in her behavior.
Related Reading: How to Improve Employee Social Skills
Improving Interpersonal Communication Skills
A number of resources are available to help your employee develop or improve his interpersonal communication skills. The Society of Industrial & Organization Psychology, Inc. indicates employment tests if “The job requires attributes that are hard to develop or change. Tests are often used for assessing characteristics that cannot be developed through training but are acquired over long periods of time or even a lifetime (e.g., personality traits, in-depth knowledge of a profession).” Interpersonal communication skills certainly would fit in this category. If it is determined that the employee is indeed suited for his current position, make the investment to lead the employee to improvement. Aside from preparing him to receive a better performance appraisal, you will be demonstrating that your company actually invests in your employees’ future. When necessary, make the decision about the type and delivery of training and development course is going to be the best choice for your employee.
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Please explain what interpersonal and non-verbal communication skills used to support effective communication? | Yahoo Answers
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Why are communication skills often more challenging for inexperienced support agents to learn than technical or business skills
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