Alcatel-Lucent Business Integrated Communication Solution
Optimized communications for a fast-turning worldTravel agency 10 - 49
First point of welcome
The travel sector has changed greatly in the past few years. Increasingly, customers book directly online, and bypass travel agencies altogether. The added value of a “physical” agency depends on its ability to swiftly handle an incredible variety of requests, and to offer customers a “made-to-measure” service. For travel agencies, the telephone remains indispensable.
An impeccable quality of service
All of the incoming calls are now automatically answered and routed to the appropriate agent. As a result, their operational efficiency has improved sharply.
Outside of office hours, the company can also remotely monitor all calls and keep a log so it can follow up with customers and tour operators.
A communication network for made-to-measure service
A voice and data system has simplified all operations and reduced costs, making the agency more competitive. At the same time, the system’s integrated applications have optimized daily tasks and facilitated interconnection with the numerous travel service providers. Overall, the agency has become more responsive and has gained in customer loyalty.
Increased productivity sometimes comes from just a few things. Having replaced the communication equipment, the travel agency can now better and more quickly respond to customers.A word from Alcatel-Lucent Enterprise