Business Communications Case Studies with solutions

Waikato Institute of Technology (Wintec) is one of New Zealand's leading tertiary education providers with more than 27, 000 students, 600 staff and seven campuses. They had limited internal communications channels and wanted to start adopting the latest technology to improve communication. They also wanted to build staff engagement across the institute.

LaSer UK is a leading operator of credit facilities for nationally recognized UK business partners in the retail, leisure and affinity markets. A significant number its call center staff operates without email and LaSer UK was searching for effective alternatives to the manual systems it was using in its different locations.

Riviera Beach Police Department is located in Southern Florida and handles approximately 110, 000 calls for service each year and wanted to leverage technology to improve their internal communications systems. They needed to provide timely information to officers in field and staff in the stations and their reliance on paper and posters was impacting efficiency.

TelstraClear is a voice and data company that is wholly owned by Telstra Corporation Limited, Australia’s largest telecommunications company. They wanted to get company messages to staff in a more timely way and to enhance their range of options for issues management and crisis communications.