Business Communications Case Studies
As a long time Metaswitch customer, EATEL had the technical capabilities and product platform; however, Hosted PBX can be a complex solution to implement, with many customer touch points, internal handoffs, and potential system impacts. EATEL wanted an expert resource to help launch a Hosted PBX product quickly and efficiently.
With over 5, 000 quick service restaurant locations, featuring internationally recognized brands such as Cold Stone Creamery, Blimpie Subs and America’s Taco Shop, Kahala is one of the fastest growing franchising companies in the world. Dedicated to helping franchisees achieve all their entrepreneurial goals, Kahala turned to re-invent telecom, a leading provider of enhanced hosted telephony services that is built on Metaswitch, to help deliver a unique small business communications package.
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ZIP Telecom’s network currently has four Metaswitch Perimeta SBCs, and the company is in the process of installing four more. ZIP Telecom handles 8, 000 concurrent calls on its network and terminates tens of millions of calls per day.
“The pent-up demand for this kind of technology is unbelievable, ” CEO Kevin Moniz says. “We’ve passed the early adopter stage for this kind of technology and are starting to move into mass consumption. The growth we’re expecting in the next two to three years is to grow to at least 50, 000 concurrent calls.”
Read MoreBacked by an experienced team and an array of support resources that promote a smooth migration, Metaswitch is enabling carriers like TEC, One Communications and ENMR Plateau to simultaneously reduce operating costs and offer a host of new services and features that were not previously possible.
Read MoreHuawei’s selection of DC-PCE protocol software from Metaswitch was an expansion of the existing 10-year old relationship between the two companies. Over that time Huawei has turned to Metaswitch for a full suite of control plane technology, including IP routing, MPLS and GMPLS software. Metaswitch has extended its control plane solutions with DC-PCE, with full integration of the routing and GMPLS software. Huawei selected Metaswitch for its PCE solution due to the pre-integration and Huawei’s familiarity with Metaswitch’s high quality and exceptional support.
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Q&A
What functions are performed by a communications agency?
A communication agency, as the name implies, deals with all forms of communications. For example, The White House Communication Agency is a military unit which keeps The President well informed about happenings throughout the world and help to keep lines of communication open between The White House and other leaders of the world. Other communication agencies will play an important part for the companies that employ them helping them with all their lines of communication.
When will public relations firms morph into communications agencies?
What's a "communications agency?" Right now, many large holding companies own myriad communication companies, with disciplines that include advertising, pr, social media, and branding firms. Trying to build and sell the services of a "communications agency" is probably too broad a reach, as PR sells into one area of marketing, and advertising another.
However, one term that is beginning to take hold is "multi-platform" agency, which essentially sells various communications services, or platforms.
