Online Business Communications Certificate

Effective communication in any situation is important. Being an effective communicator in business, whether professional, personal, small, or large, is a key characteristic in a successful relationship. Developing the ability to communicate ideas, problems, solutions, achievements, and engage other team members is not inherent, but a learned skill. In the Business Communications Certificate Program, students will learn about typical barriers to effective communication and guidelines for overcoming them. Students will also learn the importance of business and email etiquette, grammar, telephone skills, business writing, effective presentations, and focus on advanced interpersonal communications.

In order to be effective in business communications, students need to understand the characteristics of good interpersonal communications. This includes understanding how other individuals receive information and how tone, facial expressions, body language, and inferences can impact conversations. To learn more about our Business Communications Certificate Program, please contact us today.

Upon completion of this certificate program, students are expected to able to:

Create audience-centered messages.

Respond effectively to receiver feedback.

Plan, prepare, organize, and deliver effective business presentations.

Recognize potential obstacles to communicating effectively.

Choose the proper channels of communication.

Utilize critical listening skills.

Manage difficult telephone calls.

Completion: Students must successfully complete 18 semester credit hours to earn a Business Communications Certificate and can typically be completed within six months.

Business Communications Certificate Program – Topics Include