Resume format Business Communication

CHRIS ATTWATER
567 Rosewood Lane
Colorado Springs, CO 81207
(960) 555-1212
cattw@somedomain.com

Executive assistant position allowing for parlay of demonstrated organization, customer service, communication and project management skills proven by 13 years of successful, profitable self-employment.

Motivated, personable business professional with multiple college degrees and a successful 13-year track record of profitable small business ownership. Talent for quickly mastering technology - recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO and insurance guidelines.

Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Communication: Reports/Presentations/Technology

• Prepare complex reports for managed-care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.
• Author professional correspondence to customers and vendors.
• Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.
• Conduct small-group sessions on meditation/relaxation techniques.
• Communicate medical concepts to patients using layman's terms to facilitate understanding.
• Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course.

• Oversee front-office operations and provide impeccable customer service:
  -Built a clientele supported by 60% referral business.
  
• Develop and implement strategic marketing plan for business:
  - Launched a thriving private practice, building revenue from $0 to over $72K in first three years with minimal overhead.
  - Create special promotions, write/design print and outdoor advertising and coordinate all media buying.
  
• Won over a highly skeptical medical community as the first chiropractor to target MDs for informative in-service demonstrations, classes and booths:
  - Presentations resulted in standing-room-only crowds of 50+.
  - Four MDs subsequently became patients and referred family members as well.
  - Increased client base by one-third resulting from MD referrals.