Types of written Communication in a Business
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Two main classifications of written communication are in business, according to My Own Business, a nonprofit organization that works with entrepreneurs. Internal written business communication involves employers and employees at all levels of the company. External written communication involves clients, independent contractors, industry colleagues and other individuals not working directly for the company. The three main types of written communication in business include business letters, memoranda and reports. Modern examples may extend to text messaging, social networking posts and multimedia business presentations.
Business letters can help promote the business image by communicating with the outside world. Memoranda are mainly used by employers and employees to communicate information about current projects, changes in business procedures or other internal topics. Business letters and memoranda can be used to confirm in writing what has been agreed upon verbally. Reports help communicate new information, analysis of data or research or recommendations for future decisions.
Related Reading: Four Types of Communication in Business Writing
Email has become a common form of written communication in business because of its rapid delivery, ease of use and ability to reach large audiences. The storage of business email has become increasingly important as email has become “equally admissible” in court as formal paper documents. As email communication continues to grow as a form of written business communication, companies are increasingly looking to outside sources for assistance in email management.
Create an outline before crafting written communication for brevity, clarity and succinctness. Offer additional resources for continuing communication, such as a telephone number, fax number or email address. Use bullet points and numbered lists for simplicity. Written business communication should conclude with a call to action. Follow up written communication with a telephone call when possible.
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