Why I need Business communication?
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Good business communication is important for any business, and employers know that if they can improve communication in their organizations they can reap benefits including improved employee satisfaction, increased customer satisfaction, the generation of positive word-of-mouth and employees who serve as ambassadors in the community. A focus on ensuring good business communication can reap many benefits for employers.
Good business communication is the basis for employee motivation, says Lin Grensing-Pophal, author of "Human Resource Essentials." And, that's just the beginning, effective business communication has a number of positive affects both internal and external to the organization. For employees, knowing what their job means to the overall performance of the company is important, as is receiving timely feedback on performance and the information and training needed to do their jobs. Communication in a variety of forms can ensure that employee needs are being met and that they have the information required to remain productive and motivated.
Communication is the basis for training, and training focused on providing employees with the information and skills they need to do their jobs can boost productivity. Effective training is geared toward developing job skills and competencies and can be delivered in a variety of ways, from one-on-one instruction and coaching form the supervisor to live group training sessions to online sources of training.
Related Reading: How to Measure the Impact of Good Communication in Business
Better Customer Service
Employees who understand what is expected of them and who receive both positive and constructive feedback about their performance provide better service to customers. Employers know that good business communication with employees benefits the employees and customers, which means that, ultimately, the business itself is a beneficiary of the affects of good communication.
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