Articles on effective business communication

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Business owners, like myself, certainly understand the importance of being able to work cohesively with their team, whether it be in an onsite or remote office environment. Most managers and CEOs have argued that having your entire team in one space will allow for better communication, hence improved productivity and bottom-line results. While this may seem true for some, I find the same productivity and goals can be achieved even if you have a remote workforce. I run a business with thirteen employees all working remotely and have found effective communication is the key priority to ensure an efficient and cohesive working relationship with my team.

Effective communication is vital to the success of distributed teams. It helps build trust and creates an environment where creative ideas and problem-solving are welcomed and encouraged. When there is no open communication, miscommunication or misunderstanding is often the result, causing conflict and frustration among team members. Heads of organizations need to understand that good communication and leadership is tied closely together. In this age of real-time data, we process a lot of information on a daily basis. Messages are sent through various means including text messaging, emails, instant messaging and even social media platforms. If you are contemplating implementing a remote work force structure or contracting out projects to remote third party companies, here are some tips to help transform your workforce into a collaborative unit.

Effective Communication Starts With Listening

Listening is an important skill to master. It's not just hearing the words that are being said but also understanding and connecting with what the person is saying. If you want to create an atmosphere where your employees feel valued and inspired to freely share ideas, then you will need to hone your listening skills in order to fully connect with your employees:

  • When conducting meetings, you must create an environment in which your team feels safe to freely express their ideas and opinions whether they agree or disagree with you. Make it a forum where each person can resolve issues in a creative way.
  • Do not interrupt team members when they are speaking. When team members are airing their ideas and you don't agree with what is being said, instead of thinking about your response, really listen to what is being said.
  • Focus fully on who is speaking. In this age where it is so easy to be looking down at our smartphones or checking emails during online meetings, we tend to miss out on important details of what is being said.

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