Effective business communication examples
For the past few years over on the Jellyvision blog, our good pal Melanie Chapman has been showcasing what she calls Damn Good Communication–examples of companies solving a tricky communication challenge by being unusually creative.
Since ALEX is all about turning a yawn-inducing, complicated experience into a helpful, delightful one…and since I always come away from reading these posts feeling inspired, I thought I’d share a few of my favorites here, in the hopes you feel the same.
Shall we proceed? Let’s.
See how a simple change to the payment buttons offered in NYC cabs changed the way people tipped their drivers.
See how a veterinarian’s office used personalization and clarity to make a stressful situation less so.
Check out how GE injected some humor and personality into their company Pinterest page.
See how a school district used technology to listen to what kids wanted–and got them to start eating school lunches.
A delightful and extra-useful invoice? One company found a way.
Want to find out how to create Damn Good Benefits Communications? Check out our free eBook, “Beating Benefits Bewilderment.”
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Take a bite out of bias: speaker says sidelining prejudice can pave a path to effective communication.(George Dionne): An article from: Business Mexico
Book (American Chamber of Commerce of Mexico A.C.)
What is an example of effective communication?
Before you begin to communicate, you need to be sure that you are mentally ready to listen as well as to speak. Listening is a large part of communication that people tend to forget. When speaking about a difficult or painful topic, speak about specific events. Don't generalize and use statements such as 'you always…'. State your point by saying 'when you did…..it made me feel…….' Or 'when you said …… it made me feel……'. Be respectful. Do not exhibit 'closed' behavior such as folding your arms or having a scolding facial expression. Try to verbalize your feelings in a way that doesn't …