Effective Non-Verbal communication in business
- Control: Nonverbal cues may also be used to control the behaviors of other. Silence controls by refocusing attention. A finger placed against the mouth is a cue for silence. To get the best example of the use of nonverbal communication as control, consider the functions of the referee in a football match or the functions of an umpire in the cricket match.
- Complement: Nonverbal communication can also be used as a complement of verbal communication. We use different nonverbal cues for reinforcing our verbal message. We use sweeping hand or motion when we indicate something to others. For example, Your teacher may hold up a copy of a textbook at the time of telling you the title, author and the publisher of the book to be used in your course.
- For Traffic Control: For traffic signs and signals, nonverbal communication is absolutely essential because there must be instant response from the drivers or pedestrians. There is no time or scope to read sentences; it is the red or green signal that tells the drivers and the pedestrians when they are safe to cross the road and vice verse. No other communication except the nonverbal one is effective here. Business Communication
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The Confident Leader: How the Most Successful People Go From Effective to Exceptional
Book (McGraw-Hill Education)
How effective is nonverbal communication?
This is an example of how nonverbal cues can give away a fib and work against you. But there are also ways the same nonverbal "language" can be an effective communication tool and work in your favor. Over the years, linguists, sociologists and other researchers have conducted a great deal of research on nonverbal communication. Many of these studies indicate that the actual words we use play a very small role in how we communicate. What really gets a message across are facial expressions, hand gestures, posture, voice and eye contact. Even touch and the amount of personal space you all…