Learn effective business communication
Includes:
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Effective Business Communication: The Planning Worksheet
Summary:
After taking this course, the learner will be able to use a Planning Worksheet to analyze the needs and restrictions of a writing task.
Objectives:
- Describe the benefits of using a planning worksheet
- Determine the basic prerequisites of your business communication
- Identify the audience of your business communication
- Decide the format, style, order, and attachments of your business communication
Topics:
- Initial Analysis
- Audience Analysis
- Presentation Analysis
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Effective Business Communication: Writing Skills
This course will help you improve your business writing skills by choosing appropriate words, building effective sentences, and identifying and correcting common sentence faults.
- Identify the five qualities of effective words
- Identify the rules of correct word usage
- Identify the guidelines for nondiscriminatory language
- Build effective sentences
- Recognize and correct common sentence faults
- Design paragraphs successfully
- Five qualities of effective words
- Rules of correct word usage
- Guidelines for nondiscriminatory language
- Building effective sentences
- Common sentence faults
- Paragraph design
Effective Business Communication: Patterns of Development
After taking this course, you will be able to organize business writing into specific patterns, depending on the type of information you want to communicate.
- Define each informative prose pattern
- List business applications for each pattern
- Provide examples of each informative prose pattern
- Narration
- Causal analysis
- Persuasion
- Description and definition
- Comparison/Contrast
- Classification
- Process analysis
What is kiss design principle.
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