Advantages of internal Business Communication

Fraternization builds trust, but can lead to conflict.

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Organizational communication standards grow out of the communication choices of executives, mangers and other employees. Ideally, organizational communication facilitates sharing of information, event planning, project coordination and social interaction. Poor communication and nonfunctional communication systems leads to confusion, lowered morale and loss of productivity. Business leaders must create communication plans and information channels to ensure that employees are kept informed and in contact with each other.

Communication Benefits

Communication between employees is a process that helps people mange, create and sustain organizational operations. Organizational communication happens in many forms, including conversations, letters, emails, memos and websites. Each of these types of communications are appropriate for different types of situations. For example, letters are more formal than emails and emails are formal than conversations. All forms of communication may be used to impart authority, delegate responsibility and provide vital information.

Conflict

Conflict is one disadvantage of communication. Employees may use communication to disagree and argue with each other and with management. Conflict causes tension among employees and can halt operations, disrupt meetings and prevent task completion. Sources of conflict include employees feeling that their needs are not being met, lack of structure, lack of transparent communication and personality differences. Organizational leaders also use communication to mediate and control conflict to lessen the effects of employee disagreements.

Related Reading: A List of the Advantages and Disadvantages of Using Employee Teams in an Organization

Fraternization

Employees may use communication to become familiar. This familiarity may eventually lead to friendship. Friendship among employees may be good for the company because it helps employees work together, know each other’s strengths and weaknesses and learn to trust each other. On the other hand, employee friendship can be a distraction, with employees spending work hours chatting instead of being productive. Conflict over friendships and relationships may be more disruptive than other types of workplace conflicts.