Nonverbal communication in negotiation
Negotiation in business hinges on effective communication.
Negotiations room in office image by Alexey Kuznetsov from Fotolia.com
Regardless of the type of small business an owner may be involved in, there are always negotiations that take place on a daily basis. These may be as simple as choosing a meeting time and place, or they could be much more important to the overall business structure, such as working out the details of a big contract. Business people need to be skilled in negotiation tactics and understand how to effectively communicate during the negotiation process.
Non-Verbal
In every type of communication scenario, including during negotiations, non-verbal communication is sometimes more important than what is actually being said. You should pay attention to the non-verbal cues of the opposing negotiator as well as to any non-verbal cues he may be portraying. For instance, if someone suddenly crosses his arms across his chest during the discussion, it can indicate that he is disagreeing with what is being said. Paying attention to non-verbal cues can help you to change your strategy.
Verbal
What is verbally being stated with the negotiation is also important. Negotiators should aim to follow some simple rules during a negotiation, such as never raising voices, not interrupting the other person when he is speaking and avoiding using jargon that may not be easily understood by the other. A negotiator can easily assess the effectiveness of her verbal communication by asking the listener to paraphrase his understanding of the exchange.
Related Reading: Effective Communication in a Business
Preparation
Before a negotiation begins, you should prepare for the exchange. This includes identifying the goal of the negotiation, brainstorming multiple solutions and determining what the main negotiation tactic may be. In addition, you should create an outline of the main points that you will make during the verbal exchange of the negotiation. You should also take some time to determine which elements of the project you are willing to give up or compromise on in order to reach a successful agreement.
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Q&A
discuss 3 forms of nonverbal communication in the japanese culture? | Yahoo Answers
Bowing their head down is one form of non verbal communication in Japanese culture.. a lot of females do it to show respect. They also nod their head as a form of a way to say hello.
