English words for Business Communication
TweetPeter Drucker says:
“Colleges teach the one thing that is perhaps most valuable for the future employee to know. But very few students bother to learn it. This one basic skill is the ability to organize and express ideas in writing and speaking.”
Communication is a process by which meanings are exchanged among people through the use of words. Business communication is a process of transmitting information and thoughts between various parts of an organization and also to the people outside the organization such as customers, investors, suppliers etc.
Communication is essential to the organized effort involved in a business. Communication enables human beings to work together. In businesses it is the vehicle through which management performs its basic functions. Therefore the importance of communication for a manager can be well understood.
In a business communication, apart from following the basic principles, one has to be careful to create the right kind of effect while communicating. Communication can be used to motivate the employees but also, wrong words used while communicating can also lead to demotivation. Here comes the role of positive words. Positive words tend to put the reader in the right frame of mind and thus create a goodwill atmosphere. It is observed that positive words are usually the best for achieving the message goals. On the other side, negative words tend to produce opposite effects. They provoke reader’s resistance to writer’s objectives and it leads to the destruction of goodwill. Hence one need to be alert while choosing the most appropriate word.
In a business communication, one must avoid strongly negative words. These words carry unhappy and unpleasant thoughts. Some common examples of such words are – mistake, problem, error, damage, loss, failure, neglect, no, do not, refuse, stop, improper etc. There are words which sound unpleasant – itch, grudge, scratch, bloody, nasty etc. To feel the effect of these words, one may run them through his mind and see what feeling they create, and believe it; similar feelings are going to be created in the mind of reader.