Applied business Communications and personal skills
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ISBN: 9 538
Author(s): Jo Osborne and Michael Fardon
This text for the AAT Level 2 Diploma in Accounting and Business fully covers the requirements of the Unit 'Applied business communications and personal skills'.
This easy-to-read text contains:
- clear explanatory chapters
- activities with answers
- Case Studies
- worked examples
- key terms and chapter summaries
Activities are provided at the end of each chapter. A large number of the questions are in the style of the computer based assessment, enabling students to consolidate learning and prepare for the assessment. Answers are provided at the back of the book.
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Why are communication skills important to a business and to customer service
Communication skills are important in every aspect of business. Information must be clear and accurate. In Customer Service, you must be able to explain company policies to customers and answer their questions about your products or services. These customers are not experts in your business, so you must be able to translate industry terms or technical information into layman's terms.
what are communication skills in business? | Yahoo Answers
any way in which you communicate with another person, this could be eye contact, speech, sign language, body language etc.